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For the purposes of these general terms and conditions, the following words and expressions shall be understood:

Electronic store - online platform for shopping for goods, using the website ;

Supplier/Seller – a commercial company operating under the name "Trade Group-Bulgaria EOOD", which sells goods through an electronic store on the website ;

User/Consumer – a natural or legal person who enters into a sales contract with the Seller for the purchase of goods determined by him from an electronic store and in compliance with the present general conditions;

Profile - registration on the website , created by the User in order to purchase goods from the electronic store;

Product/consumer product – any product that is introduced and available for purchase through the e-shop;

Purchase and sale contract - Contract concluded at a distance between the Seller and the User for the purchase of a product specified by the latter, at a price announced in the electronic store, subject to compliance with the present general conditions and applicable legislation;

Applicable legislation - all laws and by-laws applicable to the use of the electronic store, the purchase and delivery of goods, as well as governing the relationship between the Provider and the User (specifically applicable in this case are the Law on Consumer Protection, the Law on Electronic Commerce, the Law on obligations and contracts, Commercial Law, etc.)

Supervisory authorities - all state authorities exercising any form of control or authorization activity on distance trading, through various Internet platforms, including, but not limited to, the Commission for the Protection of consumers, Commission for Protection of Competition, Commission for Protection of Personal Data, etc.

Main e-mail address – specified by the User on his profile or when concluding a contract/order/e-mail for official correspondence with the Supplier;

Delivery - actual transfer of ownership over the ordered and paid for goods;

Courier – a company that is registered and operates under the Postal Services Act and actually delivers the purchased goods to the address specified by the User;

Payment – transfer of funds for the purpose of purchasing a product from an electronic store subject to payment terms and applicable legislation.


Art. 1. These general conditions are intended to regulate the relations between "Trade Group-Bulgaria EOOD", Sofia 1124, Mladen Pavlov Street No. 1, UCI: 121798741, VAT NUMBER: BG121798741, represented by Alexander Kamenov Madov, in his capacity of the manager, hereinafter referred to for short as SUPPLIER/SELLER, and the end customers, hereinafter referred to as USERS/CONSUMERS, of the electronic store , hereinafter referred to as "ELECTRONIC STORE"


Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:

  1. Name of the Supplier: Trade Group-Bulgaria EOOD

  2. Headquarters and address of management (address for exercising the activity): Sofia 1124, Mladen Pavlov Street No. 1

  3. Correspondence information: Sofia 1124, Mladen Pavlov Street #1, e- mail :, phone: 0886066095

  4. Entry in the commercial register: UCI: 121798741, VAT NUMBER: BG121798741

  5. Supervisors:

5.1. Commission for the Protection of Personal Data

Address: 1784 Sofia, Tsvetan Lazarov Blvd. No. 2,

phone: 02 / 91 53 519; 02 / 91 53 515



5.2. Consumer Protection Commission

Address: 1000 Sofia, Vrabcha St. No. 1, floors 3, 4 and 5,

tel.: 02 / 933 05 65

fax: 02 / 988 42 18

hotline: 0700 111 22



5.3. National Revenue Agency

TD of the NRA Sofia,

Address: 1000 Sofia, 52 Dondukov Blvd.

phone: 0700 18 700; 02 / 9859 3821



5.4. Commission for the Protection of Competition

Address: Bulgaria, Sofia 1000, 18 Vitosha Blvd

Telephones: Office: 02 / 935 61 13

Fax: 02 / 980 73 15



6. Registration under the Value Added Tax Act No. BG121798741


Art. 3. ELECTRONIC STORE is an electronic store available at the Internet address, through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the ELECTRONIC STORE, including the following:

- Freely browse the content of the website and the products offered;

- Register and create a profile for purchasing goods from an ELECTRONIC STORE, in cases where this is necessary;

- To make electronic statements in connection with the conclusion or execution of contracts with the Supplier through the interface of the ELECTRONIC STORE page available on the Internet;

- To conclude contracts with the Supplier for the purchase and sale and delivery of the goods offered by ELECTRONIC STORE;

- To make payments in connection with the concluded contracts with the ELECTRONIC STORE, according to the payment methods supported by the ELECTRONIC STORE.

- To receive information about new goods offered by ELECTRONIC STORE;

- View the goods, their characteristics, prices and terms of delivery;

- To be notified of the rights arising from the law primarily through the interface of the ELECTRONIC STORE page on the Internet;

Art. 4. The Supplier delivers the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.

Art. 5. (1) By choosing, ordering and paying, users conclude a contract for the purchase and sale of the goods offered by the ELECTRONIC STORE through the Supplier's interface, available on its website at

(2) By virtue of the contract concluded with the Users for the purchase and sale of goods, the Supplier undertakes to deliver and transfer ownership of the goods specified by him through the interface to the User.

(3) Users shall pay the Supplier remuneration for the delivered goods in accordance with the conditions set out on the website of the electronic store and these general terms and conditions. The remuneration is in the amount of the price and costs related to the order, announced by the Supplier at the address of the ELECTRONIC STORE on the Internet.

(4) The Supplier delivers the goods requested by the Users within the terms and under the conditions set by the Supplier on the e-shop page and in accordance with these General Terms and Conditions.

(5) The price for the delivery is determined separately and explicitly from the price of the goods. For certain purchases, the Supplier has the option to provide delivery at its own expense, at its discretion, which is reflected in the order.

Art. 6. (1) The User and the Supplier agree that all statements between them in connection with the conclusion and execution of the sales contract can be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

(2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, in cases where it is necessary or in the data entered when placing an order without registration. The provider is not responsible for providing incorrect data.


Art. 7. (1) To conclude contracts for the purchase and sale of goods, the User can create a profile and enter his e-mail/address and password for remote access, as well as place an order without registration, in cases where it is not necessary .

(2) The e-mail and password for remote access are determined by the User, through electronic registration on the Provider's website.

(3) By filling in his data and pressing the buttons "Confirm" and "I confirm my order" or other semantically equivalent, the User declares that he is familiar with these general conditions, agrees with their content and undertakes to unconditionally comply with them.

(4) The Provider confirms the registration made by the User by sending a letter to the electronic address specified by the User, to which information on creating the registration is also sent. After creating a profile (account) of the User, contractual relations arise between him and the Provider for the thus created profile and the entered personal data.

(5) When registering, the User undertakes to provide correct and up-to-date data. The user promptly updates the data specified in his registration in case of change. It is not allowed to enter offensive or immoral information, including username and password, and the User expressly accepts that in case of violation of this rule, as well as in the case of providing inaccurate, incomplete or fictitious information, the Supplier has the right to refuse an order, as well as restrict the User's access to the ELECTRONIC STORE and/or delete the User's profile.

(6) Each User is responsible for maintaining the confidentiality of his username and password. The user is fully responsible for all activities accessed with his username and password. The User undertakes to notify the Provider immediately of any unauthorized use of his username and password and of any other breach of security. The Provider does not bear any responsibility for the actions performed through the user name and password of a given User, including for damages suffered by the User.

(7) The images, names of the goods and texts from the ELECTRONIC STORE are subject to copyright, patent and other intellectual property rights, therefore it is forbidden to use or change them in any way, as well as to be copied or distributed for any public or commercial purpose, incl. use or publication in other electronic or printed publications and/or Internet pages, unless this is expressly permitted by the Provider.

(8) It is not permitted to copy and use any part of the design or software used by ELECTRONIC STORE, which are also subject to copyright.

(9) The registration done in itself does not bind the User to make certain purchases or additional actions.

Art. 8. (1) The electronic address provided during the initial registration of the User, used for the exchange of statements between the User and the Provider, is the "Primary electronic address" within the meaning of these general terms and conditions.

(2) Upon receipt of a request to change an entered Main contact e-mail address, the User should log in to his profile, select the field for changing the Main e-mail address and follow the steps provided there - entering an old address, entering a new address and confirmation of the new address, then receives an informational email to the new and old email address about the change made.

(3) The Provider shall not be liable to the User for an unlawful change of the Primary Contact Email Address.

(4) The Provider may require the User to use the Main Contact Email Address in specific cases.

Art. 9. (1) A User has no right to use an ELECTRONIC STORE to:

(a) introduces or sends content that is threatening, defamatory, defamatory, offensive, contrary to morals, decency or the law.
(b) creates links, subdomains , advertising materials, etc. similar, linking the ELECTRONIC STORE to any other site on the Internet unless this is expressly indicated by the ELECTRONIC STORE as permitted.
(c) sends or distributes unwanted or unsolicited messages, computer viruses, etc. similar (d) affects the operation and functioning of the ELECTRONIC STORE or other sites, computer or telecommunications software or hardware, (e) disrupts or hinders the access of other Users to the ELECTRONIC STORE or other sites; (f) collects and/or uses unlawfully personal data of other Users; (g) performs any other actions that contradict the main purpose of the ELECTRONIC STORE, namely to function as an electronic store. (2) The Provider has the right to restrict access to the ELECTRONIC STORE of any User, who violates any of the prohibitions under paragraph 1 above, to delete the User's profile and to inform the competent authorities about the violation committed by him/her.


Art. 10. (1) Users use the interface of the Provider's page to conclude contracts for the purchase and sale of the goods offered by the Provider in the Electronic Store.

(2) The contract is concluded in the Bulgarian language.

(3) The contract between the Supplier and the User is concluded electronically upon finalization of the order by the User and upon the effect of the present general terms and conditions available at . The specifics and main elements (subject and price) of each sales contract are regulated in the order confirmed by the User.

(4) Party to the contract with the Supplier is the User according to the data provided during registration, in cases where it is necessary or the data entered when placing an order without registration.

(5) The supplier stores the data for the concluded contract in electronic form. For the conclusion of the contract for the purchase and sale of goods/s, the Supplier expressly notifies the User in an appropriate manner by electronic means.

(6) The statement of conclusion of the contract and the confirmation of its receipt are considered received when their addressees have the opportunity to access them.

Art. 11. Users conclude the purchase and sale contract with the Supplier according to the following procedure:

(1) Registration in the Electronic Store and provision of the necessary data when required, in case the User does not already have an existing registration in the Electronic Store and wishes to do so

(2) Login to the system for placing orders by identifying with e-mail and password when necessary .

(3) Selecting one or more of the goods offered in the Electronic Store and adding them to the integrated in the site interface list of goods to purchase;

The main characteristics of the goods offered by the Supplier are indicated in the profile of each good at . The information provided does not claim to be exhaustive. Part of the information can be provided in a foreign language if there is no possibility of an accurate translation into Bulgarian, in view of the terminology used, or there is a danger that valuable information about the characteristics of the goods will be lost during the translation.

The price of the product is indicated by the Supplier in the profile of each product in the ELECTRONIC STORE. The indicated price includes all taxes and fees, but does not include delivery costs, which are separately indicated before making the purchase in the "Cart" section and after the user has selected "payment method" and "delivery method" or similar meaningfully equivalent terms . The Provider has the right to change the prices at its discretion, at any time without prior notice to the Users. The user is obliged to pay the price that is indicated in the ELECTRONIC STORE at the time of placing the order, regardless of whether it is lower or higher than the current one. In case of technical errors made during the publication, the Supplier has the right to refuse the execution of the order and does not owe any compensation to the User, except to refund the amounts paid and/or deposited by him, if any.
In the event that the product has a reduced price, the message about reduced prices is by placing the new price next to the old one, which has been crossed out. If no term of the reduced price is specified, this price is valid until the quantities are exhausted, but not more than 1 month or 6 months, when it is under the conditions of Art. 66 para. 2 of the PPE.

(4) Provision of data for delivery - selection of courier and exact address is carried out by filling in the online form; The terms of delivery for the individual goods are specified in the ELECTRONIC STORE.

(5) Choice of method and moment of payment of the price.

The total value of the order for all the goods contained in it and the terms of delivery are indicated by the Supplier before the final confirmation of the order by the User.

In the case of payment by cash on delivery, the collection of the price of the transaction is carried out by the courier who delivered the shipment with the goods or goods, in which case the User is obliged to provide him with the full value of the delivered order.

(6) Order Confirmation;

Confirmation of the order is carried out by pressing/clicking/selecting the button "Order"/"Confirm order", "Pay" or other semantically equivalent terms.

From this moment, the User enters into a contractual relationship with the Supplier regarding the specific purchase under these General Terms and Conditions. From this moment, the User is also obliged to pay the ordered goods by cash on delivery to the courier or the supplier, in the case of the selected payment method "cash on delivery".

ELECTRONIC STORE contains technical means for identifying and correcting errors when entering information before the order is finalized, such as automatic verification of input of names, telephone, address, e- mail . However, Users are obliged to carefully enter and check the correctness of the information they enter.


Art. 12. The Supplier delivers the goods to the address specified by the Users and by the method of delivery chosen by the Users and is not responsible in the event that the data specified by the Users is false, inaccurate, incomplete, unclear or misleading.

Art. 13. (1) The term of delivery of the goods and the starting moment from which it runs is determined for each good separately when concluding the contract with the User through the ELECTRONIC STORE, unless the goods are ordered in one order, in which case for the term of delivery the longest term is taken. Terms of delivery ( shipping-policy) are published on the ELECTRONIC STORE page and are an integral part of these General Terms and Conditions.

(2) In the event that the User and the Supplier have not determined a delivery time, the delivery time of the goods is 30 calendar days, counted from the date following the sending of the User's order to the Supplier through the ELECTRONIC STORE.

(3) In the event that the Supplier cannot fulfill the contract due to the fact that he does not have the ordered goods, he is obliged to notify the user of this within 7 calendar days and to refund the sums paid by him within 30 calendar days from the date on which the Supplier should have fulfilled its obligation under the contract.


Art. 14. The rules of this section VI of these general conditions apply to Users who, according to the data specified for the conclusion of the purchase - sale contract or during the registration in the Electronic store, it can be concluded that they are users within the meaning of the Law for consumer protection, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on consumer protection in relation to distance contracts.

Art. 15. (1) The user has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract within 14 days, starting from the date of receipt of the goods. When the User has ordered several goods with one order, which are delivered separately, the 14-day period begins to run from the date of acceptance of the last good.

(2) The right of refusal under para. 1 does not apply in the following cases:

- for the delivery of goods and the provision of services, the price of which depends on the fluctuations of the financial markets, which the Supplier is unable to control;

- for the delivery of goods made to the order of the user or according to his individual requirements;

- for the delivery of sealed goods that have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;

- for the delivery of goods which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated

- for goods with a commercial violation, including but not limited to - goods on which there are injuries, scratches, missing or damaged components such as attached products and accessories, boxes, protective film, booklets, discs, envelopes, brochures, advertising materials, etc. similar.

- in other cases provided for by law.

Art.16 A condition for exercising the right to withdraw from the contract is that the goods must be returned in the form in which they were received, with a preserved commercial form and that they have not been used, incl. that labels, packaging, stickers, seals, etc., have not been removed or are intact. similar, which aim to establish the unpacking or use of the goods, without limiting the possibility for the User to open the packaging of the shipment to check the Goods.

Art. 17. When exercising the right of refusal, the User does not pay any costs, except for those for delivery in the event that he has chosen a different than the standard cheapest way for the Supplier to deliver the order, as well as the costs of returning the goods back.

Art. 18. (1) In order to exercise his right of withdrawal, the User must notify the Supplier of his decision to withdraw from the contract within 14 days, according to Art. 15 (1) with an unequivocal application (for example, a letter sent by post, e-mail or the electronic form on, providing your name, address and, if available, telephone number and e-mail address. The user can also use the standard refusal form , according to Appendix No. 6 to Art. 47, paragraph 1, item 8 and art. 52, paragraphs 2 and 4 of the Civil Code. It is recommended that the User write the order number or invoice number together with the names and IBAN (bank account number) of the holder to which the amount is to be refunded. The Provider sends the User a confirmation of receipt of the refusal statement to the email address specified by the User.
(2) Within 14 days after the stated desire to withdraw from the contract, the User should return the goods to the Supplier at the address: Sofia, Mladen Pavlov Street 1, for Trade Group-Bulgaria EOOD.
(3) The User pays only the direct costs of returning the Goods. (4) The User undertakes to store the Goods with the care of a good steward until they are returned to the Supplier.

Art. 19. (1) Within 14 days from the date on which he was notified of the User's decision to withdraw from the contract, the Supplier shall refund all sums received from the User, including delivery costs (with the exception of additional costs, related to a delivery method selected by the User other than the cheapest standard delivery method offered by the Supplier).
(2) The costs of returning the goods shall be deducted from the amount that the User has paid under the contract, unless the User has returned the goods at his own expense and has notified the Supplier of this. (3) The Supplier reserves the right to delay the refund of the amounts, until the Goods are received back or until the User provides proof that he has sent the Goods back, whichever is earlier. (4) The Supplier makes the refund using the same means of payment used by the User for the original transaction, unless he expressly agrees otherwise. In any case, this refund will not be associated with costs to the User.

Art. 20. Regardless of whether the Supplier offers some goods with a commercial guarantee (the availability of the guarantee and the specific conditions are explicitly stated by the Supplier at the same time as the delivery of the goods), all offered goods benefit from a legal guarantee for the conformity of the goods with the sales contract, according to the PPA.


Art. 21. (1) The supplier directly or through the relevant courier company delivers and hands over the goods to the User within the time limit specified at the conclusion of the contract and at the place specified in the order. The Supplier shall not be liable in the event of a delay due to circumstances beyond the Supplier's control (eg delays in courier services).

Art. 22. The User undertakes to inspect the goods at the time of delivery and handover by the Supplier or the relevant courier company and, if it does not meet the requirements, to notify the Supplier immediately.


Art. 23. (1) The Provider takes all measures to protect the User's personal data in accordance with the Personal Data Protection Act and the applicable European legislation on the protection of personal data including, but not limited to, Regulation (EU) 2016/679 ("GDPR").

(2) For reasons of security of the Users' personal data, the Provider will send the data only to the e- mail address that was specified by the Users at the time of registration, when such is necessary.

(3) The Supplier adopts and publishes on its website a Privacy Policy ( which describes the manner in which the Supplier processes personal data. In order to use the ELECTRONIC STORE, the User has familiarized himself with and agrees with the Personal Data Protection Policy.

Art. 24. (1) At any time, the Supplier has the right to require the User to identify himself and to certify the authenticity of any of the circumstances and personal data announced during the registration or the order made without registration.

(2) In the event that for some reason the User has forgotten or lost their username and password, the same shall follow the steps indicated on the Internet address . It is expressly agreed that in the procedure for restoring the User's access to his profile, the Provider has the rights under paragraph 1.


Art. 25. (1) These general terms and conditions may be amended freely by the Supplier, of which the latter will notify all Users of the Electronic Store, through an announcement on the store's website, published 14 days before the changes enter into force, and the same will take effect for all new orders.

(2) The Supplier and the User agree that any addition and amendment to these general terms and conditions will be effective for the User after the expiration of the period under paragraph 1. In the event that the User does not agree with the amendments to the general conditions, he is free not to use the services of the electronic store.

(3) The User agrees that all statements of the Provider, in connection with the amendment of these general terms and conditions, will be sent to the e-mail address specified by the User during registration, when such is done by the User. The user agrees that electronic letters sent pursuant to this article do not need to be signed with an electronic signature in order to be effective against him, and that it is sufficient that they contain a reference to the location of the new general conditions.

Art. 26. The Supplier publishes these general terms and conditions at , together with all additions and amendments to them.

Art. 27. The supplier may at any time and without warning change the materials, services, products and prices published on the website of the electronic store. The changes under the previous sentence do not apply to already confirmed orders.


Art. 28. The User's contract with the Supplier is terminated in the following cases:

- upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;

- by mutual agreement of the parties in writing;

- unilaterally, with notice from each of the parties in case of non-fulfilment of the obligations of the other party;

- when the products are seized or sealed by state authorities;

- in case of deletion of the User's registration on the website of the Electronic Store. In this case, the concluded but unexecuted purchase and sale contracts remain valid and enforceable;

- in case of exercising the right of refusal according to Art. 50 et seq. of the Consumer Protection Act.


Art. 29. Under no circumstances and under any conditions shall the Supplier, its counterparties or third parties mentioned on this site be liable for any damages (including, but not limited to, damages for lost profits, for loss of data, information or business interruption, etc.) arising from the use, inability to use or the results of the use of this site, other sites linked and/or referenced in this site, or the products and services in any of them, regardless of whether the basis is an order, contract, warranty support, tort or other legal basis, regardless of the presence or not of a warning about the possibility of such damages. In the event that the User's use of materials, information or services on this site results in the need for servicing , repair or repair of equipment or information, the User bears all costs associated with this.

Art. 30 The possible invalidity of any of the provisions of these general terms and conditions will not lead to the invalidity of the same in general or in particular of the contract of sale.

Art. 31. The laws of the Republic of Bulgaria shall apply to issues not settled in these general terms and conditions, related to the implementation and interpretation thereof.

Art. 32. All disputes between the parties under this contract will be resolved by the competent court or the Consumer Protection Commission.

Art. 33. In the event of disputes, Users can also seek help through the Internet platform for resolving consumer disputes of the European Commission ( =BG ).

Art. 34. To provide assistance after the sale (for example, if clarification is needed on the use of a product, etc.) Users may contact the ELECTRONIC STORE at e- mail : sales

Art. 35. These general terms and conditions enter into force for all Users from 12.02.2024.

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